By Stephanie Cockerl on December 31, 2007
Are you a nextSTEPH subscriber? The monthly newsletter provides insights and tips to take your website and more to the nextSTEPH. Subscribe Today. Already subscribed? Then become a fan. Ok, I realize Christmas has come and gone and there a couple of days left of Kwanzaa, but despite the season, I had a hard time [...]
Posted in Newsletter, unWired | Tagged freecycle, holiday, unWired
By Stephanie Cockerl on December 30, 2007
I have decided not to post a top posts of the year, because they are already listed on the left hand sidebar under “Popular Posts“. I have also created a “Best of” category, that will continue to be updated quarterly. Happy 2008 everyone!
Posted in Best of | Tagged best+of+2007, nextsteph, popular+posts, stephanie+cockerl
By Stephanie Cockerl on December 19, 2007
I just got off the phone with a company who is still sending mail to my late mother, I simply wanted them to remove her contact information from their list so that they will stop sending information. No one seems to know which department was responsible for my request. I got shuffled through 6 people [...]
Posted in customer service, rants | Tagged customer+service, phone, phone+customer+service, telephone
By Stephanie Cockerl on December 19, 2007
Grandma has been doing a great job guest commentating this week as I am knee deep in blog projects that were “due last month”. Today’s topic deals with retail catalogs that arrive after the fact. Grandma received a catalog yesterday only to learn that the sale expires today. She got several catalogs sometimes a week [...]
Posted in customer service, Marketing, Newsletter, retail | Tagged customer+service, Grandma, post+office, retail
By Stephanie Cockerl on December 13, 2007
I cannot take full credit for this post. Gram woke me up this morning to ask me to order something for her. She gave me the 800 number from the catalog that she had (granted I do not know how old that catalog is.) So I go online and sure enough, the place has a [...]
Posted in branding, customer service, lessons from the field, Marketing, Newsletter, retail | Tagged 800+number, branding, customer+service, Grandma, retail