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May 2009
You are browsing the archive for May 2009.
Auditing your business services
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Like most business owners over the past several months, I have been doing a lot of internal auditing and reflection.
Like with any move, one decides what they need [...]
Memorial Day Holiday Weekend Reading
Unfortunately, I will not be going out of town due to circumstances beyond my control. Also with the possibility of being trapped by local transit, I thought this would be a good time to catch up on the books that I’ve acquired during conferences so far this year.
Here are some of them in no particular [...]
Sprint uses downtime as an opportunity for its customers
I was logging into my account to check on my account when I saw the dreaded “Temporarily Unavailable” page.
However as a consolation, the cell phone provider gave a coupon code to get a free cell phone ringer upon the website’s return.
This is not only a good example of customer service, but also a good [...]
Growing Pains
If you have been following me lately on Twitter, then you know that my site is experiencing growing pains. After over 10 years of having a website and having this blog for at least 4 of those years, I guess the timing for a move is inevitable.
So if you visit the website and you’re not [...]
