By Stephanie Cockerl on July 16, 2010
Are you a nextSTEPH subscriber? The monthly newsletter provides insights and tips to take your website and more to the nextSTEPH. Subscribe Today. Already subscribed? Then become a fan. This post comes coutesy of Nana. She received a bill in the mail yesterday and compared it to one that she received last week. One bill [...]
Posted in customer service | Tagged customer service, gratitude
By Stephanie Cockerl on July 9, 2010
All I want to do is change the e-mail address this is going to? Does anyone see an option of that anywhere? Exhibit A Exhibit B Posted via email from nextSTEPH’s posterous
Posted in customer service, email marketing | Tagged email marketing
By Stephanie Cockerl on May 21, 2010
You know you’ve done a good job training your elder when they spot a technology story. A California woman saved her hard earn money for an iPad, went to Apple, but was denied. Read more about how it turned out. Apple reverses its no-cash payment policy for iPads . Posted via web from nextSTEPH’s posterous
Posted in customer service, Miscellaneous, retail, technology | Tagged apple, cash, customer service, Grandma, ipad, technology
By Stephanie Cockerl on December 15, 2009
Back on October 23rd (of this year), I sent this email to the folks at Posterous: Hi, I was just wondering… When I post via the web, there are no choices as to where one wants to post. Its either “autopost everywhere” or nothing. When will we be able to pick and choose on the [...]
Posted in Blogging, customer service | Tagged autoposting, customer service, posterous
By Stephanie Cockerl on May 15, 2009
I was logging into my account to check on my account when I saw the dreaded “Temporarily Unavailable” page. However as a consolation, the cell phone provider gave a coupon code to get a free cell phone ringer upon the website’s return. This is not only a good example of customer service, but also a [...]
Posted in customer service, Newsletter, raves | Tagged customer service, word of mouth