By Stephanie Cockerl on April 30, 2009
Are you a nextSTEPH subscriber? The monthly newsletter provides insights and tips to take your website and more to the nextSTEPH. Subscribe Today. Already subscribed? Then become a fan. As some of you know, I was lucky to win a registration to BlogWell – How Big Companies Use Social Media here in New York City [...]
Posted in Blogging, customer service, lessons from the field, Newsletter | Tagged best practices, Blogging, blogwell
By Stephanie Cockerl on November 17, 2008
Over at Mama’s Keeper, Gram poses the question “What if people don’t have computers?” I wanted to expand on this and ask, what if people still received paper bills? Are those bills easy to read not only for elderly, but also for those who have trouble reading small print, regardless of age.
Posted in customer service | Tagged bills, customer service, invoices
By Stephanie Cockerl on August 3, 2008
Went to a Brooklyn Cyclones game in Coney Island. Perusing the concession stands, they had listed the menu item, the price and the calorie count. This would make most people run back to Manhattan for a salad. However, for this Brooklyn Girl at heart, the calorie count did not sway me, maybe because its been [...]
Posted in customer service, Reading | Tagged baseball, brooklyn+cyclones, calories, coney+island, Grandma, home+plate, over the edge
By Stephanie Cockerl on June 10, 2008
Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the bottom of things, but also to get what you really want.
Posted in customer service, Newsletter, unWired | Tagged customer+service, Grandma, phone, unWired
By Stephanie Cockerl on December 19, 2007
I just got off the phone with a company who is still sending mail to my late mother, I simply wanted them to remove her contact information from their list so that they will stop sending information. No one seems to know which department was responsible for my request. I got shuffled through 6 people [...]
Posted in customer service, rants | Tagged customer+service, phone, phone+customer+service, telephone