customer+service
Email Marketing that Makes Sense
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A couple of weeks ago, I received an email notification that my billing statement was ready.
This evening, fearing that I would be late paying the bill, I opened [...]
7 Tips for Doing Business by the Booth
Lately, I have been finding myself behind a booth. Two times as a favor and another time for professional reasons.
Every once in a while, someone that is behind a computer for an average of 18 hours has to return “back to basics” to shore up communication and selling skills.
Here are some lessons that I have [...]
Sometimes, you just gotta pick up the phone
Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the bottom of things, but also to get what you really want.
What is your customer service threshold?
I just got off the phone with a company who is still sending mail to my late mother, I simply wanted them to remove her contact information from their list so that they will stop sending information. No one seems to know which department was responsible for my request. I got shuffled through [...]
Making the most out of Catalog Delays by the Post Office
Grandma has been doing a great job guest commentating this week as I am knee deep in blog projects that were “due last month”.
Today’s topic deals with retail catalogs that arrive after the fact. Grandma received a catalog yesterday only to learn that the sale expires today. She got several catalogs sometimes a [...]
