Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the bottom of things, but also to get what you really want. I was recently on a website and I wanted a particular fabric that they only sold individually not in a pack. So after milling around , I decided to pick up the phone and asked if/ and when it would be available. Due to the fact that I called, the customer rep was able to accommodate my request.
In this wired world, sometimes it good to take a break and do things the old school way.