Category: customer service
Trying to shop at Target.com? You might have to wait a while.
So much for seeing what they have before I go. Fortunately, there is a store within reach. Off I go to to shop “old school.”
How Your Business Should Reply to Comments on Facebook Pages
via insidefacebook.com Interesting ways to deal with comments on Facebook whether your a business or not.
How Come its So Hard for Companies to say ” Thank You ” ?
This post comes courtesy of Nana. She received a bill in the mail yesterday and compared it to one that she received last week. One bill said “Thank You for Your Payment” and the other bill did not say the same. Its something that in expressing a simple statement of gratitude can go a long…
Email Marketing Lesson: Provide a place for a change in email address
All I want to do is change the e-mail address this is going to? Does anyone see an option of that anywhere? Exhibit A Exhibit B
Old School 1, Apple 0 – Apple lets Woman Pay for iPad with Cash
http://cdn.abclocal.go.com/static/flash/embeddedPlayer/swf/otvEmLoader.swf?version=&station=kgo§ion=&mediaId=7451439&cdnRoot=http://cdn.abclocal.go.com&webRoot=http://abclocal.go.com&site= You know you’ve done a good job training your elder when they spot a technology story. A California woman saved her hard earn money for an iPad, went to Apple, but was denied. Read more about how it turned out. Apple reverses its no-cash payment policy for iPads.
Is your company making bills and invoices easy to read?
Over at Mama’s Keeper, Gram poses the question “What if people don’t have computers?” I wanted to expand on this and ask, what if people still received paper bills? Are those bills easy to read not only for elderly, but also for those who have trouble reading small print, regardless of age.
Counting Calories behind Home Plate
Went to a Brooklyn Cyclones game in Coney Island. Perusing the concession stands, they had listed the menu item, the price and the calorie count. This would make most people run back to Manhattan for a salad. However, for this Brooklyn Girl at heart, the calorie count did not sway me, maybe because its been…
What is your customer service threshold?
I just got off the phone with a company who is still sending mail to my late mother, I simply wanted them to remove her contact information from their list so that they will stop sending information. No one seems to know which department was responsible for my request. I got shuffled through 6 people…