So much for seeing what they have before I go. Fortunately, there is a store within reach. Off I go … More
Category: customer service
How Your Business Should Reply to Comments on Facebook Pages
via insidefacebook.com Interesting ways to deal with comments on Facebook whether your a business or not.
How Come its So Hard for Companies to say ” Thank You ” ?
This post comes courtesy of Nana. She received a bill in the mail yesterday and compared it to one that … More
Email Marketing Lesson: Provide a place for a change in email address
All I want to do is change the e-mail address this is going to? Does anyone see an option of … More
Old School 1, Apple 0 – Apple lets Woman Pay for iPad with Cash
http://cdn.abclocal.go.com/static/flash/embeddedPlayer/swf/otvEmLoader.swf?version=&station=kgo§ion=&mediaId=7451439&cdnRoot=http://cdn.abclocal.go.com&webRoot=http://abclocal.go.com&site= You know you’ve done a good job training your elder when they spot a technology story. A California woman … More
Sprint uses downtime as an opportunity for its customers
I was logging into my account to check on my account when I saw the dreaded “Temporarily Unavailable” page. However … More
Is your company making bills and invoices easy to read?
Over at Mama’s Keeper, Gram poses the question “What if people don’t have computers?” I wanted to expand on this … More
Counting Calories behind Home Plate
Went to a Brooklyn Cyclones game in Coney Island. Perusing the concession stands, they had listed the menu item, the … More
Sometimes, you just gotta pick up the phone
Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the … More
What is your customer service threshold?
I just got off the phone with a company who is still sending mail to my late mother, I simply … More