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Category: customer service

Trying to shop at Target.com? You might have to wait a while.

So much for seeing what they have before I go. Fortunately, there is a store within reach. Off I go … More

customer service, retail, target

How Your Business Should Reply to Comments on Facebook Pages

via insidefacebook.com Interesting ways to deal with comments on Facebook whether your a business or not.

business, Facebook

How Come its So Hard for Companies to say ” Thank You ” ?

This post comes courtesy of Nana. She received a bill in the mail yesterday and compared it to one that … More

customer service, gratitude

Email Marketing Lesson: Provide a place for a change in email address

All I want to do is change the e-mail address this is going to? Does anyone see an option of … More

email marketing

Old School 1, Apple 0 – Apple lets Woman Pay for iPad with Cash

http://cdn.abclocal.go.com/static/flash/embeddedPlayer/swf/otvEmLoader.swf?version=&station=kgo&section=&mediaId=7451439&cdnRoot=http://cdn.abclocal.go.com&webRoot=http://abclocal.go.com&site= You know you’ve done a good job training your elder when they spot a technology story. A California woman … More

apple, cash, customer service, Grandma, ipad, technology

Sprint uses downtime as an opportunity for its customers

I was logging into my account to check on my account when I saw the dreaded “Temporarily Unavailable” page. However … More

customer service, word of mouth

Is your company making bills and invoices easy to read?

Over at Mama’s Keeper, Gram poses the question “What if people don’t have computers?” I wanted to expand on this … More

bills, customer service, invoices

Counting Calories behind Home Plate

Went to a Brooklyn Cyclones game in Coney Island. Perusing the concession stands, they had listed the menu item, the … More

baseball, brooklyn+cyclones, calories, coney+island, Grandma, home+plate, over the edge

Sometimes, you just gotta pick up the phone

Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the … More

customer+service, Grandma, old school, phone, unWired

What is your customer service threshold?

I just got off the phone with a company who is still sending mail to my late mother, I simply … More

customer+service, phone, phone+customer+service, telephone

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