Email Marketing that Makes Sense

A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that … More

Email Marketing that Makes Cents

A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that … More

Lately, I have been finding myself behind a booth. Two times as a favor and another time for professional reasons. … More

Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the … More

I just got off the phone with a company who is still sending mail to my late mother, I simply … More

Grandma has been doing a great job guest commentating this week as I am knee deep in blog projects that … More

I cannot take full credit for this post. Gram woke me up this morning to ask me to order something … More

More from the customer service blues train. I ordered refills for my notebook. I was tracking my package online and … More

I normally try not to complain on the blog, but this is business. I was considering switching web conferencing providers … More

I received an email from FreshDirect (a grocery delivery service here in New York City). They gave their customers a … More