A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that … More
Tag: customer+service
Email Marketing that Makes Cents
A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that … More
7 Tips for Doing Business by the Booth
Lately, I have been finding myself behind a booth. Two times as a favor and another time for professional reasons. … More
Sometimes, you just gotta pick up the phone
Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the … More
What is your customer service threshold?
I just got off the phone with a company who is still sending mail to my late mother, I simply … More
Making the most out of Catalog Delays by the Post Office
Grandma has been doing a great job guest commentating this week as I am knee deep in blog projects that … More
Why companies should forward all their 800 numbers
I cannot take full credit for this post. Gram woke me up this morning to ask me to order something … More
Track Your Packages
More from the customer service blues train. I ordered refills for my notebook. I was tracking my package online and … More
Web Ex’s Leads Machine is broken.
I normally try not to complain on the blog, but this is business. I was considering switching web conferencing providers … More
Great Example of Customer Service
I received an email from FreshDirect (a grocery delivery service here in New York City). They gave their customers a … More
