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Tag: customer+service

Email Marketing that Makes Sense

A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that … More

bill, customer+service, email, email marketing

Email Marketing that Makes Cents

A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that … More

bill, customer+service, email, email marketing

7 Tips for Doing Business by the Booth

Lately, I have been finding myself behind a booth.  Two times as a favor and another time for professional reasons. … More

customer+service, marketing, sales

Sometimes, you just gotta pick up the phone

Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the … More

customer+service, Grandma, old school, phone, unWired

What is your customer service threshold?

I just got off the phone with a company who is still sending mail to my late mother, I simply … More

customer+service, phone, phone+customer+service, telephone

Making the most out of Catalog Delays by the Post Office

Grandma has been doing a great job guest commentating this week as I am knee deep in blog projects that … More

customer+service, Grandma, post+office, retail

Why companies should forward all their 800 numbers

I cannot take full credit for this post. Gram woke me up this morning to ask me to order something … More

800+number, branding, customer+service, Grandma, retail

Track Your Packages

More from the customer service blues train. I ordered refills for my notebook. I was tracking my package online and … More

customer+service, Digital Coaching, post+office, usps

Web Ex’s Leads Machine is broken.

I normally try not to complain on the blog, but this is business. I was considering switching web conferencing providers … More

customer+service, landingpage, webex, webform

Great Example of Customer Service

I received an email from FreshDirect (a grocery delivery service here in New York City). They gave their customers a … More

customer+service, freshdirect, newyorkcity

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