nextSTEPH

Tag: customer+service

  • Email Marketing that Makes Sense

    A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that I would be late paying the bill, I opened the email  and click on the link that said  to view, print and download the statement. I arrived at the homepage and attempted to login to…

  • Email Marketing that Makes Cents

    A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that I would be late paying the bill, I opened the email  and click on the link that said  to view, print and download the statement. I arrived at the homepage and attempted to login to…

  • 7 Tips for Doing Business by the Booth

    Lately, I have been finding myself behind a booth.  Two times as a favor and another time for professional reasons. Every once in a while, someone that is behind a computer for an average of 18 hours has to return “back to basics” to shore up communication and selling skills. Here are some lessons that…

  • Sometimes, you just gotta pick up the phone

    Grandma is right once again. Sometimes you have to pick up the phone not only to get down to the bottom of things, but also to get what you really want.

  • What is your customer service threshold?

    I just got off the phone with a company who is still sending mail to my late mother, I simply wanted them to remove her contact information from their list so that they will stop sending information. No one seems to know which department was responsible for my request. I got shuffled through 6 people…

  • Making the most out of Catalog Delays by the Post Office

    Grandma has been doing a great job guest commentating this week as I am knee deep in blog projects that were “due last month”. Today’s topic deals with retail catalogs that arrive after the fact. Grandma received a catalog yesterday only to learn that the sale expires today. She got several catalogs sometimes a week…

  • Why companies should forward all their 800 numbers

    I cannot take full credit for this post. Gram woke me up this morning to ask me to order something for her. She gave me the 800 number from the catalog that she had (granted I do not know how old that catalog is.) So I go online and sure enough, the place has a…

  • Track Your Packages

    More from the customer service blues train. I ordered refills for my notebook. I was tracking my package online and I realize that the package was sent to the wrong post office. I opened my e-mail to double check that I did put the right address on the form. I then called customer service and…

  • Web Ex’s Leads Machine is broken.

    I normally try not to complain on the blog, but this is business. I was considering switching web conferencing providers because recent clients sited that they could not see everything on my screen that I was presenting. I attempted to sign up for a free trial from Web Ex. When I entered in information, credit…

  • Great Example of Customer Service

    I received an email from FreshDirect (a grocery delivery service here in New York City). They gave their customers a ‘heads up’ via email that they would be doing upgrades this last week and that deliveries would not be available for a day. They also did this when they recently had their company picnic. This…