Tag: customer+service
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Email Marketing that Makes Sense
A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that I would be late paying the bill, I opened the email and click on the link that said to view, print and download the statement. I arrived at the homepage and attempted to login to…
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Email Marketing that Makes Cents
A couple of weeks ago, I received an email notification that my billing statement was ready. This evening, fearing that I would be late paying the bill, I opened the email and click on the link that said to view, print and download the statement. I arrived at the homepage and attempted to login to…
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7 Tips for Doing Business by the Booth
Lately, I have been finding myself behind a booth. Two times as a favor and another time for professional reasons. Every once in a while, someone that is behind a computer for an average of 18 hours has to return “back to basics” to shore up communication and selling skills. Here are some lessons that…
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What is your customer service threshold?
I just got off the phone with a company who is still sending mail to my late mother, I simply wanted them to remove her contact information from their list so that they will stop sending information. No one seems to know which department was responsible for my request. I got shuffled through 6 people…
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Track Your Packages
More from the customer service blues train. I ordered refills for my notebook. I was tracking my package online and I realize that the package was sent to the wrong post office. I opened my e-mail to double check that I did put the right address on the form. I then called customer service and…
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Web Ex’s Leads Machine is broken.
I normally try not to complain on the blog, but this is business. I was considering switching web conferencing providers because recent clients sited that they could not see everything on my screen that I was presenting. I attempted to sign up for a free trial from Web Ex. When I entered in information, credit…
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Great Example of Customer Service
I received an email from FreshDirect (a grocery delivery service here in New York City). They gave their customers a ‘heads up’ via email that they would be doing upgrades this last week and that deliveries would not be available for a day. They also did this when they recently had their company picnic. This…